Terms of sale.
Version of 25 September 2026
These terms govern two distinct relationships: the one between us and the owner whose property we manage for short-term letting (part I), and the one between us and the guest who orders a service from our list during a stay (part II). Part III applies to both. This is a translation for convenience; the French version prevails, and French law governs the contract.
Part I — The contract with the owner
1. Who you are contracting with
Thibault Ducourtioux, sole trader, trading as La Belle Conciergerie Côte d'Azur, 76 boulevard du Périer, 06110 Le Cannet, France. SIREN 877 998 054, entered in the Cannes trade register on 16 April 2026, management number 2026A00429. Telephone +33 6 46 76 39 87. VAT not applicable under article 293 B of the French tax code: our prices are net, with no VAT to add.
2. What we do, and what we do not do
We act as a service provider and co-host for the short-term letting of the property entrusted to us: writing and maintaining the listing, pricing, selecting and welcoming guests, inventories, hotel-standard cleaning, and following the stay and any claim with the platform.
We carry out no property management activity within the meaning of the Hoguet Act of 2 January 1970: we hold no management mandate, we never collect rent on your behalf and we draft no lease. We therefore hold no estate agent's licence, and we are not required to.
3. How the contract is formed
No contract is entered into without a prior visit to the property. The visit and the estimate that follows are free and commit you to nothing. The contract is formed when you sign the proposal we hand you, which incorporates these terms.
4. Your right of withdrawal
If you sign as a consumer or a non-professional, and the contract is concluded away from our business premises — at your home, at the property, or at a distance — you have fourteen days to withdraw without giving a reason and without cost, under articles L.221-18 and following of the French consumer code. The period runs from the day the contract is concluded.
To exercise it, send us an unambiguous statement by post or email before the deadline. The form at the end of this page may be used, but is not compulsory.
If you want us to start work before those fourteen days are up — because a season is approaching, for instance — you must ask us expressly on a durable medium. If you then withdraw, you pay for the work already done, pro rata, and nothing more.
Under article L.221-10, no payment is asked of you within the seven days following an off-premises contract. In practice the question does not arise: we invoice nothing before the first stay.
5. What we undertake to do
- Keep the listing current and review pricing every week, all year round.
- Screen booking requests and turn down those we are not comfortable with.
- Meet and see off every guest, and photograph the property on arrival and on departure.
- Arrange hotel-standard cleaning and fresh linen between stays.
- Stay reachable seven days a week from 6 a.m. to 11 p.m., and around the clock in an emergency.
- Handle guest disputes with the platform from start to finish, within the deadlines it sets.
- Obtain your thirteen-digit registration number from the town hall.
These are obligations of means. We guarantee neither an occupancy rate nor a level of income: an estimate remains an estimate.
6. What you undertake to do
- Own the property, or hold the right to let it short-term.
- Check that the co-ownership, estate or residents' association rules do not forbid it.
- Obtain, where the property is subject to it, the change-of-use authorisation and any compensation the town requires. This step commits you personally and involves sworn statements: we tell you what to fill in, we do not file it for you.
- Insure the property for seasonal letting, and provide us with proof.
- Keep the property and its equipment in working order and safe — pool safety devices, smoke alarm, gas and electrical installations.
- Tell us about any stay you book yourself, and block your own dates in your account.
- Declare your rental income and pay what falls to you. Tourist tax, tax returns and accounts stay on your side, with your accountant.
Letting without the registration number required by the Act of 19 November 2024 carries a civil fine of up to €5,000. We put no property online before it has been obtained.
7. Our fee
20% of nightly revenue, and nothing else. No subscription, no set-up fee, no monthly minimum, no onboarding charge. The rate is the same all year, whatever the season, the town or the type of property.
The base is the nightly revenue actually collected, excluding the cleaning fee and the tourist tax. A stay cancelled without payment generates no fee. A month without a booking generates no invoice.
The platform's own commission belongs to the platform and is not part of our base: it is deducted by the platform from the payout it makes to you.
We invoice after each stay, payable within thirty days. Beyond that term, and after a reminder has gone unanswered, late-payment interest at the enhanced statutory rate and the fixed €40 recovery indemnity provided for by article L.441-10 of the commercial code may apply where you are acting in a professional capacity.
8. Cleaning
Cleaning is not included in the 20%, and that works in your favour. The cleaning fee is charged to the guest by the platform, on top of the nightly rate. You collect it with the stay and pass it on to us: it is not an extra commission, it is the cost of cleaning, paid by whoever made the mess.
9. How the money moves
Rent is paid to you directly by the platform, into your bank account, on its own schedule. The money never passes through us and we hold no funds on your behalf.
We take no security deposit: the guarantee runs through the platform, as the rent does.
10. Purchases and advances
Small purchases needed to get the property ready — linen, consumables, two or three items for the photographs — are re-invoiced to you at cost, against receipts. Any spending above the limit set in the contract requires your written approval before it is committed.
11. Damage caused by a guest
We photograph the property at every arrival and every departure. Where something is damaged, we file and follow the claim with the platform within the deadlines it sets. Compensation is a matter for the platform and its own cover: we do not stand in its place and we do not guarantee the outcome.
12. Term, termination and handover
The contract runs for an indefinite term, with no minimum period. Either party may end it at any time on one month's written notice.
Stays already booked are honoured to the end, and the corresponding fee remains due. At the end of the notice period we hand back the registration number, the photographs, the welcome book, the listing access and the contact details of everyone who works on the property. The listing and the account are yours and remain so.
In the event of serious breach — an unsafe property, unlawful letting, repeated non-payment, conduct that makes the work impossible — the contract may be terminated without notice, after a formal notice has gone unanswered for fifteen days.
13. Liability and insurance
We are liable for our own faults in performing our services. We are not liable for the consequences of inaccurate information you gave us, of a defect in the property that was concealed from us, of a decision by the platform, or of a guest's conduct beyond what the platform's guarantees cover.
Save for gross negligence or personal injury, our liability is capped at the fees you paid us over the twelve months preceding the event.
La Belle Conciergerie Côte d'Azur carries professional indemnity insurance. The insurer's details and the policy number appear in the contract.
14. Force majeure
Neither party answers for a failure caused by force majeure within the meaning of article 1218 of the civil code. If the impediment lasts more than two months, either party may terminate by registered letter, without compensation.
Part II — Services ordered by the guest
15. Purpose
The list of stay services is sent to the guest about two weeks before arrival, with the welcome book. It is indicative and subject to availability. Nothing is imposed: guests order what they want, when they want, or order nothing at all.
16. Prices and ordering
These services are not included in our fee and are never re-invoiced to the owner. They are ordered by the guest and paid for by the guest. No price is shown on the list, because it depends on the season, the number of people and the place. A final amount is confirmed in writing, and accepted by the guest, before any payment.
17. Lead times
Most services can be arranged the same day. Some need twenty-four to forty-eight hours — a private chef, a day at sea, an early-morning transfer. Below that, a request is handled subject to availability.
18. Cancellation, early arrival, late departure
A cancellation less than forty-eight hours beforehand may be charged for costs already committed: perishable goods, flowers, firm bookings with partners. Beyond that notice, cancellation is free of charge.
An early arrival or a late departure is granted free of charge where the schedule allows it without rearrangement. Where it means moving a clean or calling someone in outside the planned hours, it is charged, at an amount quoted and accepted before it is confirmed.
19. No right of withdrawal
Under article L.221-28 12° of the French consumer code, the right of withdrawal does not apply to non-residential accommodation, transport, vehicle hire, catering or leisure services to be supplied on a specific date or during a specific period. Almost every service on the list falls within that exception. Guests are told so when they order.
Part III — Common provisions
20. Personal data
How your data is processed, why, for how long and what your rights are is set out in our legal notice (in French). This site sets no cookies.
21. Complaints and consumer mediation
Write to us first: we reply within fifteen days. Most disagreements are settled at that stage.
If our answer does not satisfy you, and in accordance with article L.612-1 of the French consumer code, you may refer the matter free of charge to our consumer mediator, provided you are acting as a consumer and have first put your complaint to us in writing, within one year of that complaint:
CM2C — Centre de la Médiation de la Consommation de Conciliateurs de justice
49 rue de Ponthieu, 75008 Paris, France — +33 1 89 47 00 14
www.cm2c.net
Our membership runs until 25 September 2029. Referring a matter to the mediator is free for you and does not prevent you going to court afterwards. The European online dispute resolution platform ceased operating on 20 July 2025 and is no longer a remedy.
22. Governing law and jurisdiction
These terms are governed by French law. If you are acting as a consumer, you may bring proceedings either where you lived when the contract was concluded, or where the damage occurred, or in any court provided for by the French code of civil procedure: nothing here restricts that choice.
23. Changes to these terms
We may change these terms. The version that applies to a running contract is the one accepted when it was signed; any change is notified to you in writing and, if it is unfavourable to you, you have one month to terminate without notice.
Withdrawal form
Complete and return this only if you wish to withdraw from the contract, within fourteen days of concluding it.
To Thibault Ducourtioux — La Belle Conciergerie Côte d'Azur, 76 boulevard du Périer, 06110 Le Cannet, France — thibault.ducourtioux@gmail.com.
I hereby give notice that I withdraw from the concierge services contract concluded on: ……………………
Owner's name and address: ……………………
Address of the property: ……………………
Date: …………………… Signature (if notified on paper): ……………………